Before you can get what you want, you have to know what you want,and make a game plan to get it

National Defense is not a threat to peace; it is the guarantee of peace with freedom.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Quality performance starts with a positive attitude.