The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.