The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.

The key is not to call the decision maker. The key is to have the decision maker call you.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?