Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Accepting responsibility is the fulcrum point for succeeding at anything.

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.

Trust is not a request, Trust is earned.