Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Good things come to those who have patience and take consistent, persistent actions toward what they want.

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.

All things being equal, people want to do business with their friends.

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Failure is not about insecurity. It's about lack of execution.