Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Invest time, don't spend it.

Value the relationship more than making your quota.

The best way to learn how to become trustworthy is to study other trustworthy people.

The biggest mistake businesses make is advertising before they have become well known.

In sales, it's not what you say; it's how they perceive what you say.