Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Take action every day - some small dose at a time.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

Great salespeople are relationship builders who provide value and help their customers win.

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.

You can't trust others unless you trust yourself.