Friendly makes sales - and friendly generates repeat business.

The biggest mistake businesses make is advertising before they have become well known.

Satisfied customers are apathetic. Loyal customers will be your advocate.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

People don't like to be sold, but they love to buy!

Take action every day - some small dose at a time.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.