Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

You don't earn loyalty in a day. You earn loyalty day-by-day.

Take action every day - some small dose at a time.

Trust is not spoken, Trust is a feeling.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.