The secret to sucessful customer service starts with YES!
What is the image you have of yourself?
Memorable customer service can only take place in a human-to-human situation.
Before you can get what you want, you have to know what you want,and make a game plan to get it
Use your CRM to retain customers.
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.