Testimonials are the BEST way to beat down the price objection and win the sale.

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

You don't earn loyalty in a day. You earn loyalty day-by-day.

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Quality performance starts with a positive attitude.

Memorable customer service can only take place in a human-to-human situation.