How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey GitomerNext time someone tells you 'never,' remember that means 'not for at least one hour.'
Jeffrey GitomerObstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
Jeffrey Gitomer