You can't trust others unless you trust yourself.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Go to humorous events at comedy clubs and watch laughable movies.

National Defense is not a threat to peace; it is the guarantee of peace with freedom.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

Memorable customer service can only take place in a human-to-human situation.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.