In sales, it's not what you say; it's how they perceive what you say.

One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

You don't earn loyalty in a day. You earn loyalty day-by-day.