My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

Memorable customer service can only take place in a human-to-human situation.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Use your CRM to retain customers.

Most people will not do the hard work it takes to make success easy. Don't be like most people.

What is the image you have of yourself?