There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

The biggest mistake businesses make is advertising before they have become well known.

Customers will want to talk to you if they believe you can solve their problems.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Quality performance starts with a positive attitude.