There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Good things come to those who have patience and take consistent, persistent actions toward what they want.

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Satisfied customers are apathetic. Loyal customers will be your advocate.

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?