A person who seems to have all of the answers, usually isn't listening.
Differentiate with value or die with price.
Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.
Use your CRM to retain customers.
Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.
Friendly makes sales - and friendly generates repeat business.