Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Trust is not a request, Trust is earned.
Memorable customer service can only take place in a human-to-human situation.
The deeper your belief, the deeper your pockets.
Quality performance starts with a positive attitude.
One legislator accused me of having a 19th century attitude on law and order. That is a totally false charge. I have an 18th century attitude. That is when the Founding Fathers made it clear that the safety of law abiding citizens should be one of government's primary concerns.