Quality performance starts with a positive attitude.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

Satisfied customers are apathetic. Loyal customers will be your advocate.