Quality performance starts with a positive attitude.

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

If you want to be the best salesperson, first you must be the best person.

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second