Customer satisfaction is worthless. Customer loyalty is priceless.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Use your CRM to retain customers.

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.

Sell yourself before you try to sell your company or your product.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

I put myself in front of people who can say yes to me, and I deliver value first.