Customer satisfaction is worthless. Customer loyalty is priceless.

National Defense is not a threat to peace; it is the guarantee of peace with freedom.

You can't be a winner if you're a whiner...wiener.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Trust is even more important than love.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

I put myself in front of people who can say yes to me, and I deliver value first.