Failure is an event, not a person. Think of failure as 'it' and not 'me'.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

The biggest mistake businesses make is advertising before they have become well known.

Trust is even more important than love.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.