People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

Before you can get what you want, you have to know what you want,and make a game plan to get it

When you love life, life will love you back.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.