Most people will not do the hard work it takes to make success easy. Don't be like most people.

Before you can get what you want, you have to know what you want,and make a game plan to get it

Great salespeople are relationship builders who provide value and help their customers win.

If you don't think you can do it, who will? You control the most important tool in success, your mind.

Differentiate with value or die with price.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?