The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Customers will want to talk to you if they believe you can solve their problems.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

A person who seems to have all of the answers, usually isn't listening.

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?