The difference between Sales and Marketing is that Marketing owns the message and Sales owns the relationship.

A thrilled customer is the most potent marketing asset your organization can leverage.

Listening is the new prospecting.

Develop a capacity for things like purpose, love, wonder, courage, and grace.

Firms that draw commitment from customers and staff give them a way to sign up for something that can allow them to be their best self.

You can acquire some measure of knowledge from various research techniques, but nothing beats living, breathing, and feeling the same things your prospect (customers) do.

Bring the best of your Authentic Self to every opportunity.