An effective apology focuses more on compassion for the victim than redemption for the offender.

No apology is equal to the task set before it.

Progress occurs one apology at a time.

Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.