An effective apology focuses more on compassion for the victim than redemption for the offender.

Apology is the most courageous gesture we can make to ourselves.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

Apology may be scorned, but it retains its inherent value.

An effective apology focuses more on compassion for the victim than redemption for the offender.