Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.
John KadorApologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.
John KadorApology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.
John Kador