Progress occurs one apology at a time.
An effective apology focuses more on compassion for the victim than redemption for the offender.
Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.
We rarely wrestle with apology and lose.
No apology is equal to the task set before it.
An effective apology contains within it the answer to the question, "How am I to be held accountable?"