Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one's life, and the ability to live up to one's ideals. Such feelings touch us deeply and elicit a powerful response.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

In the final analysis, change sticks when it becomes the way we do things around here.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Leadership is different from management, but not for the reasons most people think.

Leadership is about setting a direction. It's about creating a vision, empowering and inspiring people to want to achieve the vision, and enabling them to do so with energy and speed through an effective strategy. In its most basic sense, leadership is about mobilizing a group of people to jump into a better future.