Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

The heart of change is in the emotions.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.