Motivation is not a thinking word; it's a feeling word.

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.

We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership.

Anyone in a large organization who thinks major change is impossible should probably get out.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

In the final analysis, change sticks when it becomes the way we do things around here.

Never underestimate the power of a good story.