Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

The heart of change is in the emotions.

Over the years I have become convinced that we learn best - and change - from hearing stories that strike a chord within us ... Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.

Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.

Motivation is not a thinking word; it's a feeling word.