Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.

Never underestimate the power of a good story.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Tradition is a very powerful force.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

In the final analysis, change sticks when it becomes the way we do things around here.