What you actually want to do with every single employee, every single day is expand the scope of their responsibilities until it breaks.

The office environment that people live in and work in, dictates your culture and how people make decisions.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.

The real thing you do is you ask a lot of questions.

Basically this is what you want - a high performance machine that idiots can run.

Don't accept the excuse of complexity.

You want to start with the objective of everything should feel exactly the same.