Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.

It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try.

You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour.

There are three things you need to do as a CEO-founder. Think strategically, drive design, and drive technology. Some people who are really good at one can build a pretty foundational company. Most people who are very successful are good at two. But Jack is the only person in the Valley I've met who's all three. He's a first-rate strategist, a first-rate designer, and a first-rate technologist.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

You want to start with the objective of everything should feel exactly the same.

The people that work with you should generally come up with their own initiatives.