The companies I have traditionally seen do best over the long term had lead investors for their seed rounds

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

You are not going to do most of the work. You shouldn't be doing most of the work... and the way you get out of doing most of the work, is you delegate.

Most people will solve the problems they know how to solve. Roughly speaking they will solve B+ problems instead of A+ problems. A+ problems are high impact problems for your company but they're difficult problems.

I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.

Treat customer support as a product.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.