As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to every meeting.

If people start going to a desk, some one individual employees desk and they don't report to them... it's a sign that they believe that person can help them. So if you see that consistently, those are your barrels. Just promote them, give them more opportunity as fast as you can.

Treat customer support as a product.

The most important job of an editor is simplify, simplify simplify, and that usually means omitting things.

Some people can't learn to play the guitar by reading a book. You have to actually try to manage a bit and you won't do well at first.

The more you simplify, the better people will perform. People can not understand and keep track of a long complicated set of initiatives. So you have to distill it down to one, two, or three things and use a framework they can repeat, they can repeat without thinking about, they can repeat to their friends, they can repeat at night.

It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try.