As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to every meeting.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

The real thing you do is you ask a lot of questions.

As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to every meeting.

Treat customer support as a product.

The job of an editor is to ensure a consistent voice.

The office environment that people live in and work in, dictates your culture and how people make decisions.