The real thing you do is you ask a lot of questions.

You need to simplify the value proposition in the company's metrics for success on a whiteboard.

If the Martians took over eBay it would take 6 months for the world to notice.

There are three things you need to do as a CEO-founder. Think strategically, drive design, and drive technology. Some people who are really good at one can build a pretty foundational company. Most people who are very successful are good at two. But Jack is the only person in the Valley I've met who's all three. He's a first-rate strategist, a first-rate designer, and a first-rate technologist.

You generally know when someone asks you to do something- am I more writing, or am I more editing? The editor is the best metaphor for your job.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

Transparency people talk a lot about, it's a goal everybody ascribes to but when push comes to shove, very few people actually adhere to it.