It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

What you actually want to do with every single employee, every single day is expand the scope of their responsibilities until it breaks.

Your goal over time is to use less red ink every day.

The real thing you do is you ask a lot of questions.

The office environment that people work in everyday dictates the culture that you are going to be in.

Building a company is basically taking all the irrational people you know... Putting them in one building and then living with them 12 hrs a day at least.

Most people will solve the problems they know how to solve. Roughly speaking they will solve B+ problems instead of A+ problems. A+ problems are high impact problems for your company but they're difficult problems.