You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

You are not going to do most of the work. You shouldn't be doing most of the work... and the way you get out of doing most of the work, is you delegate.

Delegate completely. Let people make mistakes and learn.

You want to start with the objective of everything should feel exactly the same.