Consistency isn't behaving the same way all the time.
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.
What we give our attention to, grows.
Customer service is not a department, it's everyone's job.
Do your best to succeed and push the limits without violating them.
Customer service should not be a department, customer service is everyone's job.