Good thoughts not delivered mean squat.

Vision comes alive when everyone sees where his or her contribution makes a difference.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Nice guys may appear to finish last, but usually they are running a different race.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Customer service should not be a department, customer service is everyone's job.