For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

Customer service should not be a department, customer service is everyone's job.

If you don't seek perfection, you can never reach excellence.

Humility does not mean you think less of yourself. It means you think of yourself less.

The only job security you have today os your commitment to continuous personal improvement.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.