Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Don't wait until people do things exactly right before you praise them.
The best way to develop responsibility in people is to give them responsibility.
Real communication happens when people feel safe.
No one can make you serve customers well. That's because great service is a choice.
It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.