Empowerment is all about letting go so that others can get going.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

Leadership is not something you do to people. It's something you do with people.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Purpose can never be about achievement; it is much bigger.

Do your best to succeed and push the limits without violating them.