Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

I have always believed you cannot run a successful enterprise from behind a desk.

If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.

The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership.

For the first month, I listened, and I tried very hard not to draw conclusions

No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.

IBM needed - an enormous sense of urgency.