Instapaper is much bigger today than I could have predicted in 2008, and it has simply grown far beyond what one person can do. To really shine, it needs a full-time staff of at least a few people.

Emphasizing and rewarding length over quality results in worse writing and more reader abandonment.

Microsoft loves losing money with online services, so this should stay free forever... unless they get a new CEO who isn't crazy about pouring billions into a hole.

I started out from a pretty modest background, so I always had a pretty good sense of money. I always had to work for my money, save my own money, I always bought my own stuff with my money... trying not to waste money unnecessarily.

I've worked with many large and small publishers, and nearly all of them love the value that Instapaper provides to their readers.

People have different interpretations of "urgent".

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.