In most cases, no matter what it is, if you measure it and reward it, people will try to excel at it
Marcus BuckinghamCEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
Marcus BuckinghamThe best way to find out whether you're on the right path? Stop looking at the path.
Marcus BuckinghamCEOs the world over are fond of pointing to their workforce and saying "Our people are our greatest asset." And yet today, only two out of ten people think their assets are being well used at work.
Marcus BuckinghamConvey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
Marcus BuckinghamAs with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.
Marcus Buckingham