Gen Y is really quite distinct from Gen X; it's really self-involved and very narcissistic - their cameras are filled with pictures of themselves; Facebook, it's about me. It's a generation that's been pampered by their parents and their schools, given prizes for just taking part.

Your strongest life is built through a continuous practice of designing moment by moment.

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Clarity is the preoccupation of the effective leader. If you do nothing else as a leader, be clear.

The best strategy for building a competitive organization is to help individuals become more of who they are.

Sustained success means making the greatest possible impact over the longest period of time

You can find energizing moments in each aspect of your life, but to do so you must learn how to catch them, hold on to them, to feel the pull of their weight and allow yourself to follow where they lead.