Gen Y is really quite distinct from Gen X; it's really self-involved and very narcissistic - their cameras are filled with pictures of themselves; Facebook, it's about me. It's a generation that's been pampered by their parents and their schools, given prizes for just taking part.

Every time you make a rule you take away a choice, and choice, with all of its illuminating repercussions, is the fuel for learning.

People quit managers, not jobs.

In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting.

You cannot learn very much about excellence from studying failure.

Getting after this terrible, avoidable waste of human potentiality is what gets me out of bed every morning.

You should know that what wakes me up at night, what gets me running fast in the morning, and, frankly, what prompts me to lose any semblance of my habitual reserve is the conviction that work doesn't have to be this grim. We can do better.