Certainty is no guarantor of correctness.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

money appears to motivate only our interest in ourselves, making us selfish and self-centered...Money makes people feel self-sufficient, which also means they don't need or care about others; it's each man for himself

The truth won't set us free until we develop the skills and the habit and the talent and the moral courage to use it.