Certainty is no guarantor of correctness.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.

If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.

We have to see conflict as thinking and then get really good at it.