Always hear the 'Yes' in the 'No'.

When we are angry, killing people is too superficial.

Tragically, one of the rarest commodities in our culture is empathy. People are hungry for empathy, They don't know how to ask for it.

Never hear what a jackal-speaking person thinks, especially what they think about you.

When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.

Empathizing with someone's 'no' protects us from taking it personally.

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.