Expressing our vulnerability can help resolve conflicts.

The most dangerous of all behaviors may consist of doing things 'because we're supposed to.

Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.

Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

A respectful understanding of another's experience.

Punishment is the root of violence on our planet.

In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.