Expressing our vulnerability can help resolve conflicts.

All human actions are an attempt to meet needs.

Understanding and connection can transcend conflict.

The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.

Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.

We want to take action out of the desire to contribute to life rather than out of fear, guilt, shame, or obligation.

When you need empathy, you cannot give empathy.