When I am angry I have a judgment and an unmet need.

Empathize with silence by listening for the feelings and needs behind it.

As long as I think I 'should' do it, I'll resist it, even if I want very much to do it.

Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

Staying with empathy we allow speakers to touch deeper levels of themselves.

We recognize that real educational reform is essential if today's and tomorrow's children are to live in a more peaceful, just, and sustainable world.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.