Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

Understanding and connection can transcend conflict.

Fix-it jackals can't wait to fix it, because they don't know how to enjoy pain. And until you learn how to enjoy pain, you can't enjoy intimacy.

Understanding the other persons' needs does not mean you have to give up on your own needs.

Blaming and punishing others are superficial expressions of anger.

NVC requires us to be continually conscious of the beauty within ourselves and other people.

When people hear needs, it provokes compassion.