Expressing our vulnerability can help resolve conflicts.
We want to take action out of the desire to contribute to life rather than out of fear, guilt, shame, or obligation.
The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
With empathy, I'm fully with them, not full of them — that's sympathy.
Intellectual understanding blocks empathy.
Empathize, rather than put your "but" in the face of an angry person.