In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.
Marshall B. RosenbergEmpathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.
Marshall B. RosenbergSocial change involves helping people see new options for making life wonderful that are less costly to get needs met.
Marshall B. RosenbergI wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.
Marshall B. Rosenberg