The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.

Getting in touch with unmet needs is important to the healing process.

Empathy allows us to re-perceive our world in a new way and move forward.

Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

NO is always a YES to something else.

We can never make anyone do anything against their will without enormous consequences.

We want to take action out of the desire to contribute to life rather than out of fear, guilt, shame, or obligation.