Empathy: Emptying our mind and listening with our whole being

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

They have most likely said it because they have an unmet need.

Violence in any form is a tragic expression of our unmet needs.

If we wish to express anger fully, the first step is to divorce the other person from any responsibility for our anger.

We do not look for compromise; rather, we seek to resolve the conflict to everyone's complete satisfaction.

We can never make anyone do anything against their will without enormous consequences.