Compliments and praise, for their part, are tragic expressions of fulfilled needs

Our goal is to create a quality of empathic connection that allows everyone's needs to be met.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

When we listen for their feelings and needs, we no longer see people as monsters.

I never have to worry about another person's response, only how I react to what they say.

Empathize, rather than put your "but" in the face of an angry person.

The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.